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Ballarat Base Hospital 1 Drummond Street North, Ballarat
Queen Elizabeth Centre 102 Ascot Street South, Ballarat
Postal address Ballarat Health Services PO Box 577 Ballarat 3353
Please Note: Feedback from this form is not monitored outside of normal business hours.
As your health and wellbeing is important to us please do not use this form to ask medical advice, contact your G.P or present to a local Emergency Department. In an emergency contact 000
As one of our patients or clients, you are the focus of our efforts. Your feeedback helps us know what we are doing well and where we need to improve.
If you have any comments, compliments, suggestions or concerns about any aspect of your care, please tell the staff. You can also discuss your concerns with the manager of the ward, unit or department.
If you are not satisfied with our service, please call the consumer liaison on 03 5320 4014 or use the above form. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.
